TERMS & CONDITIONS

FROG GRIPS CANADA – TERMS AND CONDITIONS

Our Disclosures:

Our complete terms and conditions are contained below, but some important points for you to know before you become a customer are set out below:

• We may cancel, at any time before delivery and for whatever reason, an order that we have previously accepted. Where we do so, we will refund you using the original payment method used for the order.

• Our liability under these terms is limited to the price paid by you for the products the subject of the relevant claim, and we will not be liable for consequential loss. Nothing in these terms limits your rights under applicable Canadian consumer protection laws.

DISCLAIMER:

On our site, our products include hand grips. These hand grip products are intended for athletic and gymnastic training and exercise purposes only, and you are solely responsible for determining the suitability of our hand grip products for your circumstances, and your reliance on our hand grip products is at your own risk.

Any activity involving speed, motion or height creates the possibility of serious injury or even death. The Products should only be used for the intended use.

Before using the hand grip products, know your limitations and the limitations of the hand grip products. Always inspect the hand grip products for damage and test stability before each use.

If you are unsure of the proper use of the hand grip products seek supervision by a trained specialist.

1 Introduction

(a) This website (Site) is operated by Frog Grips (we, our or us). These terms and conditions (Terms) are between us and you, the person placing an order for products through the Site.

2 Use of the Site

(a) You accept these Terms by placing an order via the Site.
(b) You must not use the Site and/or place an order for products through the Site unless you are at least 18 years old.
(c) When using the Site, you must not do or attempt to do anything that is unlawful or inappropriate, including:
(1) anything that would constitute a breach of an individual’s privacy or any other legal rights;
(2) using the Site to defame, harass, threaten, menace or offend any person;
(3) using the Site for unlawful purposes;
(4) interfering with any user of the Site;
(5) tampering with or modifying the Site (including by transmitting viruses and using trojan horses);
(6) using the Site to send unsolicited electronic messages;
(7) using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or
(8) facilitating or assisting a third party to do any of the above acts.

3 Accounts

(a) You may purchase products from us without an account or you may choose to create an account with us.

(b) You must ensure that any personal information you give to us is accurate and up-to-date and will be handled in accordance with our Privacy Policy.

(c) It is your responsibility to keep your account details confidential. You are responsible for all activity on your account.

4 Orders

(a) You may order products from us as set out on the Site. By placing an order, you are making an offer to purchase the product(s) for the price listed (including delivery fees and applicable taxes).

(b) We may, at our absolute discretion, accept or reject an order. Once accepted, a binding agreement is formed.

(c) It is your responsibility to check all order details before submitting.

(d) You will receive an order confirmation email once payment has been validated.

(e) All purchases are subject to availability.

(f) Pre-order items may have estimated dispatch dates which are approximate only.

(g) We may cancel any order prior to delivery for reasons including stock issues, delays, or errors on the Site.

5 Price and Payments

(a) All prices are listed in Canadian Dollars (CAD) and may include applicable GST/HST/PST, which will be displayed at checkout where required.

(b) Payment must be made upfront using available payment methods.

(c) You must not use fraudulent or unlawful payment methods.

(d) Third-party payment providers may apply additional terms.

(e) We do not store payment details.

(f) Orders may be subject to additional duties or taxes depending on your province or import requirements.

(g) Promotional codes must be applied at checkout and are subject to their own conditions.

6 Delivery, Title and Risk

(a) We will deliver to the address provided at checkout where possible.

(b) Dispatch and delivery timeframes are estimates only.

(c) You must notify us immediately of any delivery changes.

(d) We use third-party carriers.

(e) Title to the products remains with us until full payment is received.

(f) Risk in the products passes to you upon delivery, subject to your rights under applicable Canadian consumer protection laws.

7 Warranty Against Defects – Grip Products

(a) Our goods come with protections under applicable Canadian consumer laws which cannot be excluded.

(b) In addition, we provide a 6-month warranty for manufacturing defects affecting structural integrity.

(c) A defect includes structural damage or faults impacting performance.

(d) To make a claim, you must cease use and contact us with evidence.

(e) If a defect is confirmed, we will reimburse reasonable return shipping costs.

(f) We will assess all returned products.

(g) If valid, we will:
(1) repair or replace the product; or
(2) provide a refund or credit if repair/replacement is not possible.

(h) This warranty does not cover:
(1) normal wear and tear;
(2) discolouration;
(3) aesthetic blemishes;
(4) high-volume usage wear.

8 Canadian Consumer Law

(a) Nothing in these Terms excludes or limits your rights under applicable Canadian consumer protection laws.

(b) You may be entitled to a repair, replacement or refund if goods are faulty, not as described, or not of acceptable quality.

(c) Where a claim is valid, we will cover reasonable return shipping costs and provide an appropriate remedy.

9 Limitations

(a) Subject to your consumer rights:
(1) neither party is liable for consequential loss;
(2) liability is reduced where contributed to by the other party;
(3) our total liability is limited to the price paid.

(b) All product information is general in nature and not medical advice.

10 Intellectual Property

(a) You acknowledge and agree that any intellectual property (including copyright and trademarks) developed, adapted, modified or created by us or our personnel (including in connection with the Terms, any content on the Site, and the products) (Our Intellectual Property) will at all times vest, or remain vested, in us.

(b) We authorise you to use Our Intellectual Property solely for your own personal, non-commercial use, and in the manner in which it was intended to be used.

(c) You must not, without our prior written consent:

(1) copy, in whole or in part, any of Our Intellectual Property;

(2) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party; or

(3) breach any intellectual property rights connected with the Site or the products, including (without limitation) altering or modifying any of Our Intellectual Property; causing any of Our Intellectual Property to be framed or embedded in another website; or creating derivative works from any of Our Intellectual Property.

(d) Nothing in the above clause restricts your ability to publish, post or repost Our Intellectual Property on your social media page or blog, provided that:

(1) you do not assert that you are the owner of Our Intellectual Property;

(2) unless explicitly agreed by us in writing, you do not assert that you are endorsed or approved by us;

(3) you do not damage or take advantage of our reputation, including in a manner that is illegal, unfair, misleading or deceptive; and

(4) you comply with all other terms of these Terms.

11 General

(a) Disputes: Parties must attempt to resolve disputes before court action.

(b) Notices: Must be in writing.

(c) Privacy: We comply with applicable Canadian privacy laws.

(d) Force Majeure: Neither party is liable for events beyond reasonable control.

(e) Feedback: Contact us for complaints or feedback.

(f) Assignment: Cannot assign without consent.

(g) Amendments: We may update these Terms at any time.

(h) Governing Law: These Terms are governed by the laws of Canada and the Province in which you reside, and the courts of that jurisdiction.

(i) Third-party sites: We are not responsible for third-party content.

12 Definitions

(a) Consequential Loss means, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise; any loss or damage that cannot be considered to arise according to the usual course of things from the relevant breach, act or omission, whether or not such loss or damage may reasonably be supposed to have been in the contemplation of the Parties at the time they entered into these Terms as the probable results of the relevant breach, act or omission, and/or, any real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data. The Parties agree that your obligation to pay us the Price under these Terms will not constitute “Consequential Loss”.

(b) Force Majeure Event means any event or circumstance which is beyond a Party’s reasonable control.

(c) Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgement (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a party to these Terms or otherwise.

Contact

For any questions and notices, please contact us at:

help@froggrips.com 

Last update: 22 May 2026