PRIVACY POLICY

FROG GRIPS – PRIVACY POLICY (CANADA)

Frog Grips (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you.

This Privacy Policy takes into account the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy laws.

In addition, individuals located in the European Union or European Economic Area (EU) may have rights under the General Data Protection Regulation 2016/679, and individuals located in the United Kingdom (UK) may have rights under the UK GDPR and Data Protection Act 2018 (together, the GDPR).

Appendix 1 outlines additional rights for individuals located in the EU and UK.

This Privacy Policy was last updated on [Insert Date].

The information we collect

Personal information: is information or an opinion, whether true or not, about an identified or reasonably identifiable individual.

The types of personal information we may collect about you include:

• Identity Data including your name, age and gender.

• Contact Data including your telephone number, address and email.

• Financial Data including payment details (processed securely via third-party providers).

• Transaction Data including details about payments and products purchased.

• Technical and Usage Data including IP address, browser type, device information, pages visited, session data and browsing behaviour (including via cookies and analytics tools).

• Profile Data including your account details, purchase history and interactions with us.

• Interaction Data including survey responses, competitions or promotions.

• Marketing and Communications Data including your preferences for receiving marketing.

• Professional Data where relevant (e.g. employment applications).

Sensitive information
We do not actively request sensitive information. If required, we will obtain your consent and only use it as permitted by law.

How we collect personal information

We collect personal information in a variety of ways, including:

• directly from you (online, email, phone or in person);

• when you use our website;

• through cookies and analytics providers;

• from third parties;

• from publicly available sources.

Why we collect, hold, use and disclose personal information

We collect and use your personal information for the following purposes:

• To provide access to our website and services

• To process orders and deliver products

• To communicate with you

• For customer support

• For internal administration and record keeping

• For analytics and business improvement

• For marketing and promotions

• To run competitions

• To assess job applications

• To comply with legal obligations

Disclosure of personal information

We may disclose personal information to:

• employees, contractors and related entities

• IT and hosting providers

• marketing and advertising providers

• logistics and delivery providers

• payment processors

• professional advisors

• business partners

• regulatory authorities or law enforcement where required

• third-party analytics and cookie providers

Google Analytics and Advertising

We may use Google Analytics and similar services. These may use cookies and identifiers to collect Technical and Usage Data.

You can opt out via Google’s tools or your device settings.

Overseas disclosure

Your personal information may be stored or processed outside Canada (including the United States or other jurisdictions).

Where this occurs, we take reasonable steps to ensure your information is protected in accordance with applicable Canadian privacy laws.

Your rights and controlling your personal information

You have the right to:

• Access your personal information

• Request correction of inaccurate data

• Withdraw consent (where applicable)

• Opt out of marketing communications

Requests can be made via help@froggrips.com

We may refuse access where permitted by law, but will provide reasons.

Complaints

If you have a complaint, please contact us.

If unresolved, you may contact the Office of the Privacy Commissioner of Canada.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

However, we cannot guarantee absolute security of data transmitted online.

Cookies

We use cookies and similar technologies on our website.

Cookies are small text files stored on your device to improve your experience and help us understand how our website is used.

Cookie Consent

By using our website, you consent to the use of cookies as described in this policy.

Where required by law, we will request your consent before placing non-essential cookies on your device. You can manage your cookie preferences through your browser settings or any cookie banner presented on our website.

Types of cookies we use

Strictly necessary cookies
Required for website functionality (e.g. shopping cart, login).

Analytical/performance cookies
Help us understand website usage and improve performance.

Functionality cookies
Remember your preferences (e.g. currency, language).

Targeting and advertising cookies
Used to deliver relevant ads and measure effectiveness.

Example cookies

Managing cookies

You can block or delete cookies via your browser settings.

However, disabling cookies may affect website functionality.

Links to other websites

We are not responsible for third-party websites linked from our Site.

Single sign-on

If you use login providers (e.g. Google, Apple, Facebook), we may receive basic profile data in line with your settings.

Location data

We may collect location data to:

• assist with delivery

• improve services

• prevent fraud

You can disable location services via your device settings.

Amendments

We may update this Privacy Policy at any time.

Contact

For any questions or notices, please contact our Privacy Officer at:

Frog Grips
Email: help@froggrips.com